FAQ

What is an EJack? 

• An EJack is an Electric Powered Hydraulic Automobile Floor Jack. All of our EJacks are hydraulic and the 20V Lithium-Ion battery powers the motor that engages the hydraulic lift motion.  

ROADTEK EJack Assembly: 

• ANSI-approved safety goggles 

• ANSI-approved gloves 

• Jack stands appropriate for the weight of the vehicles you plan to lift 

• Wheel chocks 

• Big wheel models require wheel assembly and provide hardware and parts. Do not overtighten the bolts. 

 Safety and usage tips:  

• Anyone who operates a GarageMax EJack should read, study, and understand all instructions in the enclosed owner's manual before using it. 

• Always inspect your GarageMax EJack and ROADTEK battery and charger for damage or ill-repair before operating the EJack.  

• Never adjust the EJack safety valve. 

• Obtain and always use ANSI-rated approved safety goggles and gloves.  

• Do not use the EJack to lift vehicles that exceed the EJack’s stated weight capacity.  

• Since the EJack is a lifting device only, you must always support the vehicle being lifted with devices rated for the vehicle’s weight. 

• Only use the EJack on a level and clean surface. 

• Only lift vehicles at their manufacturer-recommended lifting points. 

• There must be no passengers in a vehicle that is being lifted. 

• Before lifting, place the vehicle in gear, engage the parking brake, and chock its tires. 

• Keep clear of the vehicle while lifting and lowering it. 

• Lower the vehicle slowly. 

• Do not move or dolly the vehicle while it is lifted with the EJack. 

 Maintenance and care: 

• Store the battery pack and charger in a cool and dry location, away from direct sunlight and excess temperatures.  Store the fully charged battery outside of the charger. 

• Advice on regular maintenance, cleaning instructions, and tips for extending equipment life.  

Troubleshooting: 

• What do the lights on a GarageMax EJack handle mean?  
  An EJack’s handle lights indicate the battery’s status. When they glow, it means the EJack is receiving power.  

IMPORTANT | Do not operate the EJack if the power switch doesn’t turn it on or off. 

• What do the lights on the ROADTEK battery charger mean? 
  The ROADTEK battery charger shows power and charge status through colored lights that glow, flash, or appear in a steady state. 
  Green lights: flashing green lights indicate that the battery is charging, while a solid green light indicates the battery is fully charged. 
  Red lights: flashing red lights indicate that the battery and/or charger are over-heating: Remove the battery and put it safely aside to cool. 
  A solid red light indicates a damaged battery. Replace the battery and appropriately dispose of the damaged unit. 
   

• My battery has discharged with a lifted load. How do I lower it without a working “Down” button?  
  There is a manual release cable under the handle yoke. Clear the area of tools and people, then pull the manual release cable to lower the vehicle load safely. 

Safety Information: 

Follow all safety messages that follow this safety alert symbol. The symbol indicates any state that could cause injury or death. 

• Any time you approach the GarageMax EJack, from assembly to operation, you must use ANSI-approved goggles and gloves, as well as appropriate footwear. 

• It is imperative to always use appropriate weight-rated jack stands with the GarageMax EJack. 

• The GarageMax EJack must always be operated on a flat, stable surface. 

• All operators must be fully aware of GarageMax EJack safety steps and operations. 

• Keep children and bystanders away while the EJack is in operation. 

Power Safety: 

• Use only ROADTEK batteries and chargers. 

• Once the battery is fully charged, remove it from the charger.  

• Store batteries safely in a cool and dry location. They should never be exposed to extreme temperatures, liquids, metal objects (as they might unexpectedly connect terminals), or environments that are flammable or explosive. 

• Maintain equipment operability and cleanliness. 

• Modified and damaged batteries should never be used and should be replaced. 

• Air travel: Lithium-ion battery packs should NEVER be put in checked baggage on airplanes and must be properly protected from short circuits if they are in carry-on baggage. 

 Customer Support: 

 How do I reach customer support? 

• Contact Us has links to email and phone. 
• Support Email:  Support@ShopRoadtek.com
• Support Phone:  +1-888-742-3162
• Support Hours:  M-F 8AM-4PM PST 
• Closed Lunch:   12-1PM PST 
• Closed: Major Holidays Including: 
• December 24, 25, 31  

 Warranty and Repairs:  

Please visit our Warranty Page for information and assistance.